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Frequently Asked Questions
What types of conditions can I use the Telehealth Plan for?
You can use Telehealth for any non-emergency, primary care need that you might see your general physician or an urgent care clinic to treat, such as acid reflux, allergies, pink eye, rashes, bronchitis, sinus infection, flu, strep throat, and hypertension, just to name a few. You also have access to licensed Mental Health Therapists and Counselors to address issues such as depression, divorce, grief, loss, addiction, and more. A complete list of eligible conditions can be found at doctegrity.com. Telehealth is not for people suffering from all conditions, in particular urgent or life threatening conditions. You can call 855-694-6940 to find out if your condition qualifies for this service.
Telehealth is NOT for people suffering from:
any serious or life-threatening condition
seizures
chest pains
head injuries
neurological symptoms
difficulty in breathing
dizziness or loss of consciousness
sudden bleeding
choking or gagging
severe hypertension
possible broken bones
cancer concerns
patients who want to hurt themselves or others, schizophrenia or hallucinations
any medical condition needing in person medical care
If you have any of the above symptoms or any other serious medical concerns, please call 911 or proceed to the nearest emergency department.
What is an online visit?
An online visit through your Telehealth Plan is a convenient way to resolve routine medical conditions without you having to leave your home or office, and with zero cost. Our unique, secure technology makes it possible to speak to a doctor or mental health professional by telephone or to see a doctor or mental health professional, face to face, on your smartphone or desktop. Whichever method you choose providers will engage with you to diagnose your health concerns and provide an effective treatment plan.
How much does an online visit cost?
This service is provided at no cost to you! The typical cost of a telehealth visit is $69, compared to the average national cost of $139 for an office visit or $2,200 for an emergency room visit. However, by using the designated Coupon Code, the service is provided at zero cost. This offer does not include the cost of any prescriptions, lab work or referrals to doctors outside of this service, if deemed applicable.
4. Do I need to enter health insurance information during the registration process?
No. There is no need to enter any insurance information.
5. How long is a typical online visit?
A typical doctor visit on The Telehealth Plan is 10 minutes – the amount of time needed to handle most medical issues. A visit with a mental health professional may last longer depending on the circumstance.
6. Do you provide a Spanish speaking service?
We provide a full Spanish experience. This allows you to utilize the member portal in Spanish, speak with a Care Coordinator in Spanish, and consult with a doctor in Spanish.
7. Do I need to create an account to see a doctor or mental health professional?
Yes, you do need to create an account before you can speak to a doctor or mental health professional. The account creation process is simple and takes just a few moments. We recommend you set up your account now by calling 855-694-6940 so it’s ready when you need it. Once your account is created, you can use the mobile app or website using the same username and password, or alternatively, you can contact the service by telephone to schedule a consultation.
8. Can I schedule an appointment?
Yes, just call 855-694-6940 to request a consultation or after your account is set up, go to doctegrity.com and “Sign In” to schedule your visit.
9. Can I choose my doctor or mental health professional?
Not at this time. In order to provide quick and efficient service, when a consultation is requested, the first available physician or mental health professional with the appropriate state license will accept and process the consultation.
10. Is my online visit private and secure?
Yes, we feel it is of utmost importance to maintain patient privacy and keep information secure. This program is designed to be a private, secure, HIPAA-compliant tool that allows you to safely and confidentially consult with a doctor or mental health professional online.
11. Who are the urgent care doctors?
The Doctors providing these clinical services are part of independent, physician-owned medical groups. Doctors are U.S Board-Certified Internal Medicine, Family Practice or Emergency Medicine physicians and licensed to practice medicine in your state. They can diagnose, treat and prescribe medication if medically necessary. Doctors are licensed and credentialed to work in your state of residence; 24 hours a day, 365 days a year. Each of our doctors goes through a rigorous selection and credentialing process to become a part of our network.
12. What types of urgent care doctors are in your network?
Emergency Medicine, Family, General, Pediatricians and Internists.
13. Who are the mental health providers?
Our mental health providers are licensed mental health therapists and behavioral health counselors. Each has 10 years experience or more and a masters degree or above. They are all licensed in the state they are providing care.
14. Do you use a third party for your provider network?
We have our own, proprietary network of doctors, but utilize a third party to gain access to approximately 5000 mental health therapists.
15. I don’t have a smartphone or a computer, is there another way to talk with a doctor or mental health professional?
Yes, by dialing 855-694-6940 you can connect with a Care Coordinator who can assist you with whatever it is you’re looking for, including account creation, connecting with a doctor or mental health professional, or answering any technical support questions.
16. Can I see a doctor or mental health professional online if I am traveling or in another state?
Yes, just make sure to select the state you’re in under My Location and you’ll only see providers licensed to treat you in that state. Visits via telehealth are permitted in every state nationwide.
17. Can I see a doctor or mental health professional if I am traveling outside of the United States?
While we hope to soon be available internationally, we currently only operate in the United States.
18. Can my kids see a doctor or mental health professional?
Yes, we can treat children ages 2 and up. Children under age 18 must have a parent call in for a visit with a doctor or mental health professional. Children age 18 and older must consent to treatment as an adult on their own. If you enter a child who is age 18 or older you will be required to enter your child’s email address and they will receive their own secured login and password to register a separate account at no cost.
19. Can I add my spouse to my account?
Yes, when you call to create your telehealth account you may add your spouse or significant other. You will provide your spouse’s email address and they will receive their own invitation to register a separate account at no cost.
20. Can a doctor or mental health professional prescribe medication?
Yes, the patient will be provided a prescription if the consulting doctor or medical professional deems it necessary. However, they will not prescribe substances controlled by the DEA, non-therapeutic and/or certain drugs that may be harmful due to potential abuse. Drugs such as marijuana, opioids, Ambien and lifestyle drugs such as Viagra, Cialis, Propecia or Rogaine will not be prescribed. A licensed mental health counselor can provide therapy to help patients cope with mental health challenges, but they are not licensed to prescribe medications.
**Doctors will not refill maintenance medication (high blood pressure, high cholesterol and diabetes) if the patient has not visited their primary care physician in over six (6) months.
21. Can medical forms (like sick slips) be filled out?
Doctors are able to provide simple forms like sick slips or back to work/school documents as clinically appropriate. During your urgent care visit just ask the doctor to write you a doctor's note and you will get a secure message with the sick slip attached. This note is stored in your account under both secure messages and past visits. If you're having trouble printing the note from your mobile device you can log in through the desktop version and print directly from there. Please note that doctors are not able to provide more substantial documents like FMLA forms, disability forms or handicap/DMV documents as these documents require an in-person evaluation.
22. Can a doctor or mental health professional order a lab test for me?
Doctors and mental health professionals are unable to order lab tests. Due to the nature of telehealth, it is difficult to follow up, obtain the results, and interpret these tests. Our providers may suggest following up with your in-person provider for testing or may refer you to the discounted lab tests provided with this service. Note: Discounted lab tests are not available in NY or NJ.
23. Can I share the results of my visit with my primary care provider?
Yes, you may choose to share this information easily by downloading your after-visit summary for delivery to your primary care provider.
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