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Summary of Benefits
If you suspect that you have been a victim of identity theft call Security Service at 866-809-6336. Tell the representative the name of your employer and that you need to be connected with a Privacy Advocate.
Who is eligible: Fully Managed Identity Theft Recovery Services are available for Business Members’ Employees and Family Members at any time regardless of whether or not the Business Member has had a Data Breach incident.
If you become a victim or suspect identity theft for any reason, we are here to help. Professional, dedicated Privacy Advocates are standing by and will manage the identity theft incident and resolve suspected or confirmed fraud until completion, with no time limit.
Counseling
Certified Privacy Advocates will review the case with the consumer and make suggestions for stopping the damage and provide next steps to protect the consumer’s identity, including instructions for placement of fraud alerts at the three major credit bureaus.
Research
At the time of suspected or confirmed fraud the Privacy Advocate may review credit data from the consumer’s credit report to identify fraudulent activity.
Remediation
A professional and certified Privacy Advocate is assigned to the consumer’s case. The Privacy Advocate will perform the following tasks, as appropriate for each case:
Investigate and, when appropriate, confirm fraudulent activity including known, unknown, and potentially complicated additional sources of identity theft.
Securely deliver fraud recovery documents, including a Limited Power of Attorney form and official identity theft affidavit form, in addition to return instructions.
Assist the victim in completing the official identity theft affidavit from the Federal Trade Commission to establish their rights as a victim.
Contact the Social Security Administration, U.S. Postal Service, and other governmental organizations, among others, to reverse any wrongful information, transactions, or misuse of official documentation as applicable to the case.
Research and document any fraudulent activity which may include false accounts, or contracts signed with creditors, banks, utility companies, leasing agents, medical facilities, etc., and follow up to have the wrongful activity removed from the victim’s records.
Provide case status updates.
Create and then maintain a case file to assist law enforcement in the prosecution of the perpetrators.
Provide peace of mind and resolution of key issues from start to finish as swiftly as possible.
The Privacy Advocate will address all types of Identity Theft, including but not limited to credit fraud, check fraud, medical fraud, employment fraud, government benefits fraud, true name Identity Theft, etc.
Recovery
The Privacy Advocate will attempt to have records expunged that were created by fraudulent activity in order to return the records to their true state prior to the fraud.
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